HCL Store Support

Links 6

• Shared Documents [Access documents held in the shared documents area]
• Schedule [Create, edit and print Store schedules]
• Internal Store [Happy Customer internal marketplace]
• PeopleHR [Access to the PeopleHR website]
• Bidfood Ordering Website [Place a Subway food and drink]

View all 6

Links. 5

• PJ Produce [Ordering Site]
• Live IQ [See Live sales information for your store]
• Stock Transfer [Manage stock transfers to and from satellite stores]
• University of Subway [Access training material provided by the University of Subway]
• Webmail [Access your company email via the Web]

Published Reports 0

HAAs tills 1

• Manager overrides to allow staff finger print Logins

Credit Card Machine 4

• Part number for lead going into Credit card device
• POS receipt printer not working
• Quick Reference Guide
• Barclaycard Refunds and End-of-Day

Toaster Ovens 8

• TurboChef Toaster Oven Trouble Shooting
• TurboChef Toaster Oven Cleaning Guide
• TurboChef Toaster Oven Maintenance Workshop
• Toaster oven error Message E111
• Error message E104 '' over heated stats released ''

View all 8

Bread Oven & Proofer 10

• Blue Seal Oven & Proofer E32SUBC Cleaning & Preventative Maintenance Guide
• Blue Seal Oven & Proofer E32SUBC Trouble Shooting Guide
• Blue Seal Oven & Proofer (E32SUBC) Full Operations Manual
• Bread Baking Uneven or Taking Too Long?
• Reset button on some Duke ovens ( Thornton / Bootle)

View all 10

Coffee Machine 19

• Coffee machine - Fracino ( GHS store)
• Coffee machine showing ''flow error''
• Cleaning tips from the senior UCC engineer
• UCC Coffee Machine Cleaning Information
• Black & White 3 Coffee Machine (Thermoplan) Start-Up and Cleaning Guide

View all 19

Coffee machine - WMF ( Waterloo store ) 1

• WMF Cleaning Videos on Youtube

Coffee machine - Fracino ( GHS store ) 2

• Cleaning guide for the Fracino SUB1 coffee machine at GHS store
• GHS - machine showing off error message

Coke Machine 2

• Coke Machine (Triton) Cleaning Guide
• Loud banging from coke apex machine.

Just Eat Terminal 1

• JUST EAT terminals - Support enquiries

Coke Fridge 0

Microwave Oven 0

Front & Back Counter 3

• Temperature too warm / not getting down to required temperature
• Purse Rail Lighting Preventative Maintenance (H&K)
• Purse Rail Lighting Preventative Maintenance (Duke)

Sink 1

• Westfield Grease Trap Maintenance Guide

Air Conditioning 8

• Air Con Problem - Initial Checklist
• Air Con Maintenance - Store Guide from Aerocool
• Air Con Guidelines - Control Panel Settings
• Water leaking from Air conditioning unit.
• How to clean Aircon units - Cassette type units ( once a month )

View all 8

Signage 0

POS Machine (Till) 10

• If your POS till is off in the morning when you come into work
• Receipt Printer Not Working
• SUBCARD Not Working / Till Receipts Not Printing
• SUBCARD Working / Till Receipts Not Printing
• Subcard gives message 'this transaction not valid for this customer'

View all 10

Alarms - Fire & Security 1

• Fire Alarm Error

CCTV Systems 5

• Downloading and Saving CCTV Footage
• How to Reset the cctv time and date
• Broadway CCTV User Guide (1-Apollo)
• Standishgate CCTV Viewer
• Broadway General Set-Up

Store Safe 2

• Changing the Safe Code
• Safe Time Delay Instructions

Store Radio 2

• Problems with Store Radio (crackling or no music at all)
• SUBWAY RADIO - check your connections

Manager PC 0

Store Printer 1

• Printer Problems

Store Telephone 1

• Telephone Issues

Door chimes 1

• reset your door chime

Note Checkers 2

• How to clean a note checker
• New £5 updates & security check

Coin counters 1

• How to clean the coin counter - PLEASE MAKE SURE THE COUNTER IS UNPLUGGED FROM THE SOCKET !!!!!!!

Hotwell 1

• No Power to Hotwell?

Freezers 3

• Manual Defrost on old freezer control panels
• WATERLOO - Freezer - Auto reset
• Manual Defrost instructions for Waterloo freezer ( and other Eliwell controlled freezers).

PEPSI 11

• PEPSI FRIDGE PLANOGRAM
• Touch Screen Goes Black
• The machine isn't pulling through the syrup for the drinks
• Pepsi Dispensing Flat Drinks even after you have changed the cannisters
• How to clean the Pepsi dispenser and ice machine

View all 11

Back Counter Fridges 1

• How to unlock Southport Back counter fridge

receipt printer issues 2

• Receipt printer - lid wont close due to auto cutter jamming it
• Receipt printer isnt printing

DIGITAL OVENS - E5,Robin Park, Westfield, Westgate 1

• Cleaning recommendation for Digital ovens

Front refridgerated counters 1

• monthly maintenance check - a quick you tube video from H&K on how to check the the vents

Soap Dispenser 1

• How to maintain and clean Soap dispensers correctly

Fire alarms 2

• How to use the PROTEC 3200
• Fire Alarm - Broadway store 27996

WALK in FRIDGE 2

• WATERLOO - Walk in fridge
• WESTFIELD - walk in fridge CSD error

Honeywell Scanner 1

• Honeywell scanner not scanning new Subcard properly

Shutter fobs 1

• Instructions for Tong street store

Microsoft Office Issue Following Windows 10 Installation. 1

• microsoft office solution following windows 10 installation

Router Rebuild 1

• Router Rebuild Checklist

INTERNET ISSUES 2

• "lost of Internet connection - isolate cause".
• Basic checks to help when checking for internet related issues in store

Home Office 1

• Adding New Stores to Home Office

O2 WiFi 1

• O2 Wifi - Service Desk

Chrome Box Computer 1

• How to Locate the On Off Buttom.

How to find the Libre document writer on Linux 1

• video help to find document writer on Linux

Sage Payroll 1

• Installation - Sage thinks theres an existing installation on the PC

PRINTER ISSUES 1

• checklist for when the printer has power but you cant print from POS / Back office

Digital Menu Panels 1

• Digital Menu panel screen issues

Understanding and using employee benefits 1

• Perks at work - cheap cinema tickets

Ops bite size training 0